VoIP literacy in INDIA

Though the Indian corporate houses have seen an IT boom and are now witnessing a downturn, they are still not that focussed on unified communication, which can help them in cost cutting effectively. Only exceptions have been the call centres who have welcomed VoIP with both hands for very obvious reasons like low cost international calls and least cost routing. But still not many I.T. departments are gearing up for this IP phone revolution.
There have been forums, webinars, blogs as well as dedicated websites spread all over the internet that preach about Unified Communication but the government interventions in the name of protecting the level playing field has somehow never helped the VoIP industry to grow the way it should have been. VoIP not only allows you to have cheap calling rates but it also provides you with customizable and intelligent services which will help the businesses to grow faster. Not only the established businesses have an advantage but one can also start using the VoIP applications.
There are many cases that I have come across in more than 10 years of my experience in this industry, where non-technical people have come up with graet ideas like creating a voip call shop or virtual voip calling to earn great bucks. But unfortunately all these people are not from India. Thus I feel that its very essential for India to know the pros and cons of every techonolgy otherwise it would be a difficult challenge to bring concepts like NGN and mobile number portability to India. There has to be a unanimous acceptance for VoIP.