Unified Branch Communication

Committing to client satisfaction, meeting their requirements and guarding expenses are among the best methods any service provider can employ to succeed. Talking of one of our clients in Canada, all we needed was to understand their requirement and provide a unified branch communication to their geographically distributed business in Canada and New York.

Their business revolves around the efficient call-handling between their Sales, Support and Reseller Operations teams. They initially had 3 separate skype accounts for each team and in all 10 phone lines including Toll-Free and non Toll-Free numbers for their 2 offices in Canada and New York. Inspite of this, as the teams used to be busy in meetings on site they missed some crucial phone calls which went unanswered. Similarly the skype accounts if not logged in, again some opportunities were lost. To overcome this situation we provided them with a solution wherein the unanswered calls would get diverted to the receptionist or agents present in the offices and would go to the voice mail or IVRS after the office hours.

Thus with an IPPBX and a set of IP phones they were provided with:
1.Uniform experience for their callers
2.Call recording facility
3.Geographical connectivity
4.Reduced opportunity loss

All the buzz about Unified Communication in the field of VoIP, is increasing day by day. And the above case study is an example of how everyone today wants a completely integrated communication channel.